Our client, a reputable organization in the telecommunications sector, is looking to fill the role of:
Job Title: CUSTOMER CARE REPRESENTATIVE
Location: Ikeja
Job Summary
As the Customer Care Representative, you will be responsible for providing prompt and professional support to customers, resolving inquiries and complaints, and ensuring a positive customer experience across all communication channels.
Responsibilities
* Respond to customer inquiries, complaints, and service requests via phone, email, and other channels
* Provide accurate information on products, services, billing, and technical issues
* Log, track, and resolve customer issues in line with service level standards
* Escalate complex cases appropriately and follow up to ensure resolution
Requirements
* Minimum of HND/Bachelor’s degree in any discipline
* At least 2 years’ experience in a customer service or call center role, preferably in telecoms
* Strong communication skills with good problem-solving ability
* Computer literacy and familiarity with CRM or customer support systems